Terms of service

Terms of Service

1. About These Terms

These Terms of Service apply to purchases from Vellomere Studio. By placing an order, you agree to these terms and our Returns & Refund Policy, Shipping Policy, and Privacy Policy.

2. Our Products

We offer personalized pet portraits and canvas prints made using customer-provided photos and customization preferences.

Please review the product description, size, style, and customization options before ordering. Decorative outer frames and other accessories are included only when expressly stated in the product description.

Product images illustrate the available styles. Your finished artwork will vary according to the photo and customization details you provide.

3. Photos and Customization Requests

You confirm that you own, or have permission to use, any photos or other materials you submit for your order.

You give us permission to use and process those materials as necessary to create, produce, deliver, and support your order. This permission does not transfer ownership of your original photos to us.

Please upload clear photos and provide accurate customization instructions. If a photo is unsuitable or a request requires clarification, we may contact you for additional information and pause the order until we receive it.

Requests outside the purchased product’s customization options require our agreement. Any additional charges will be disclosed and require your approval before the additional work begins.

4. Artwork Previews and Approval

We provide an artwork preview before printing. Please check the design, your pet’s appearance, and any personalized details carefully.

If changes are needed, please contact us before approving the preview. Changes must remain within the agreed scope of your order. Requests for a different photo, style, or substantial redesign will be reviewed separately.

We will not submit your order to our factory for production until you have approved the artwork. If we are waiting for your approval or additional information, your order will remain on hold.

Once the approved order has been submitted for production, changes and cancellations generally cannot be accommodated.

Your approval does not affect your rights concerning defective products, incorrect items, or products that materially differ from the approved artwork.

5. Prices and Payment

Prices are displayed in the currency shown on the website and at checkout. Any applicable shipping charges, discounts, and taxes will be shown at checkout.

Payment is required before order processing begins. Please provide accurate billing, contact, and delivery information.

If we identify a material pricing error or cannot fulfill your order, we will contact you to resolve the issue. We will not charge an increased price without your agreement. If the order is cancelled, any payment collected for the cancelled items will be refunded.

6. Production and Delivery

After you approve your artwork and we submit your order to our factory, production is estimated to take 24–48 hours.

Artwork preparation, revisions, and time spent waiting for your response are separate from production time.

Shipping is estimated to take 5–8 business days after dispatch. Delivery estimates are not guaranteed arrival dates. Please refer to our Shipping Policy for delivery areas, shipping charges, and information about delays or missing shipments.

If a significant delay occurs, we will contact you with the available information and appropriate options.

7. Cancellations, Returns, and Refunds

You may request cancellation for a full refund before your order has been submitted to our factory for production.

Because our products are personalized, we generally do not accept returns or exchanges for a change of mind after production has begun.

Damaged, defective, incorrect, or materially misdescribed products are handled under our Returns & Refund Policy. Nothing in these terms limits any rights you have under applicable law.

Please contact us before returning any item.

8. Color and Appearance

Screen settings, lighting, and printing materials may cause minor differences between digital previews and printed products.

Such differences do not excuse significant printing defects or material differences from your approved artwork. Please contact us if you believe there is a quality issue.

9. Privacy and Customer Photos

We handle personal information in accordance with our Privacy Policy.

Uploading a photo for an order does not automatically authorize us to use it, or the resulting personalized artwork, in public advertising, social media, or promotional displays. We will seek separate permission for such use.

10. Website Content

Website text, product examples, graphics, and branding owned by or licensed to Vellomere Studio may not be copied or used commercially without permission.

This provision does not claim ownership of your original photos or other materials you submit.

11. Updates to These Terms

We may update these terms from time to time. Updated terms will be posted on this page. Changes will not retroactively reduce the commitments applicable to orders already placed.